“Shortcode menu not working”

  • Kay Van Aarssen
    Hi, Shortcode menu is not working. Any short code i try clicking nothing happens. How can i fix this? See here: http://d.pr/v/6nYg

    1:54 on November 20, 2013

  • Staff

    Hello,

    Have you tried to disable all the thirdparty plugins and retry?

    I see that in the browser bar was showed an conflict with js.

    Let us know.

    Best Regards!

    1:54 on November 21, 2013

  • Kay Van Aarssen

    Yes, like i told in the ticket on codecanyon.

    Only quform is installed but when i trun that off it still does not work.

    1:54 on November 21, 2013

  • Kay Van Aarssen

    Hi,

     

    Now i also got your ibusiness theme!!! And its also not working NO PLUGINS INSTALLED!!!

    Please fix 2 themes 2 fresh installs and its not working so that could be no good.

    License code: c*4e***5-f*0a-4*cc-8**4-69d**fc4**13

    Did * for security reasons. so that no one can use the code but you can check it.

    Please contact me ASAP NEED these 2 websites up and running this week.

     

    thanks!!

    1:54 on November 21, 2013

  • Staff

    Hello,

    Please send to us your wp credentials and we will take a look.

    Anyway you can found the shortcodes into this page too:

    http://webflow.themeple.co/shortcodes/block-quote/

    Let us know.

    Best Regards!

    1:54 on November 21, 2013

  • Kay Van Aarssen
    Private Comment
  • Kay Van Aarssen

    Just Posted the private response because of usernames and passwords hope you can see it and fix it quick i need it this week thanks.

    1:54 on November 21, 2013

  • Kay Van Aarssen

    Did you have a look at the problem.

    I really need the templates today!

    1:54 on November 22, 2013

  • Kay Van Aarssen

    Could you please Respond To support tickets??? And let me know what the problem is? I got the problem with 2 of you themes in 2 fresh installes with no extra plugins or what ever.

    1:54 on November 22, 2013

  • Kay Van Aarssen

    Do you have a sollution PLEASE?

    1:54 on November 23, 2013

  • Staff

    Hello,

    I have read your ticket and found the issue:

    403 Forbidden Forbidden You don't have permission to access /wp-content/themes/webflow/themeple_framework/system/shortcodes/mce/dialog.php on this server.

    You don’t have the right folder permissions!

    Please change your folder permissions into your host. If you can’t resolve that contact your hosting provider.

    Let us know.

    Best Regards!

    1:54 on November 23, 2013

  • Kay Van Aarssen

    Hi,

     

    I did set the permission to 777 see here:

    http://d.pr/i/B05d

    Did a reset of the owner. no change and can still not use the shortcode.

    On campinglemerleroux.com and on centraalwerkplekbeheer.nl

    Both do not work.

    Campinglemerleroux.com has the webflow theme 

    Centraalwerkplekbeheer.nl has the ibusiness theme and they both have te problem...

    So what can i try?

    I also did a 777 on the webflow and ibusiness theme folders and a reset owner but does also not work.

    I know thats a security risk... but i need to try right.

     

    Hope to get a response soon.

     

    Thanks

    1:54 on November 23, 2013

  • Kay Van Aarssen

    Do you please have a solution?

     

    1:54 on November 25, 2013

  • Kay Van Aarssen

    Solved. Hired a scripter that looked at everything. Something somewhere was blocking .php files in you theme folder.

    Now its fixed sorry.

     

    I'll give you your 5 stars back.

     

    And please vor all other customers give faster support!

    1:54 on November 26, 2013

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